Right of Withdrawal, Returns, and Refunds

1. Right of Withdrawal (Cooling-off Period)

As a consumer, you have the right to cancel your order within 14 days of receiving it, without giving any reason. This applies to all physical products, including sale and discounted items.

After notifying us of your cancellation, you have another 14 days to return the product to us.

Exceptions to the Right of Withdrawal:
The right of withdrawal is legally excluded for:

• Online workshops and digital products: Products where the delivery of digital content started immediately after payment. During checkout, you agree to immediate delivery and declare that you waive your right of withdrawal.
• Personalized products: Books that have been provided with a personal note at your request (signed with a name) cannot be returned.

2. How to Submit a Cancellation? (The ‘Emergency Button’)

You can cancel your order within the 14-day cooling-off period in the following ways:

1. Directly digital: Use the legally required withdrawal button on our dedicated page. You will receive an automated confirmation of receipt by email immediately after submission.
2. Via email or contact form: You can also notify us in writing via the contact form with a clear statement that you are dissolving the purchase.

3. Condition of the Product upon Return

To eligible for a full refund, you may only assess and inspect the product during the cooling-off period to the extent that you would be allowed to do so in a physical store (for example, leafing through a book).

If the product is unnecessarily damaged or shows signs of use that go beyond what is necessary to establish the nature of the product, we are legally entitled to charge you for the reduction in value. If reasonably possible, always return the product in its original packaging.

4. Refunds

If you exercise your right of withdrawal, we will refund the full purchase amount (including any shipping costs paid for the outbound delivery) as soon as possible, but no later than 14 days after your cancellation notice.

We may withhold the refund until we have received the products back, or until you have demonstrated that the products have been sent. We will refund you using the same method of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees for the refund.

Late or Missing Refunds: If you have not received a refund after 14 days, first check your bank account again. There is often some processing time with banks before a refund becomes visible. Have you done this and nothing has been deposited yet? Please contact us via the contact form. Have you done this and nothing has been deposited yet? Please contact us via the contact form.

5. Exchanges

We replace items free of charge if they are delivered to you defective or damaged. If you want to exchange a damaged item for the same item, please contact us immediately via the contact form.

6. Return Shipping

To return your product, send the package to:

Julia Woning
Korenmolen 21
2661 LE Bergschenhoek
The Netherlands

You are responsible for paying the direct costs for the return shipment. We recommend using a trackable shipping service (Track & Trace). If the package is lost during the return shipment, the risk lies with you as the sender.

Need Help?

Contact us via the contact form for questions about refunds and returns.

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